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Customer Service 0203 126 4006 | Order Tracking | How To Return An Item? | Help & Contact
Free UK delivery on orders above £50

Delivery & Postage

Delivery details

Shipping by UK post office, and only to VERIFIED PAYPAL ADDRESS (if paid by Paypal) or when address is added to the final billing. Package handling only takes 2 business days at our warehouse, so please make sure entering correct payment and shipping information before checking out.

Once your payment is completed, we are not going to accept any more changes to your order.

Any address that needs changing, please make a note on the payment or sent an email before the payment to confirm the address. Orders placed on weekend will be shipped within 2 days.

As a buyer, it is your duty to pay the tax when you make an order from abroad. Our price does not include taxes, VAT, or other hidden charges.

How will I know when my order has been dispatched?
You will be sent an email confirmation once your order has been despatched from our warehouse. Royal Mail or Courier tracking information will also be provided.

How long will it take for my order to arrive?
Once you have received confirmation that your order has been dispatched from our European or UK Warehouse; you can expect it to arrive with 2-3 days.

For deliveries outside of the UK please allow 5 -7 days for delivery.

Please note we must allow 15 working days before we can class your item as lost.

Do you offer a next day delivery?
If your order is received before 10:00am on Monday to Friday we can arrange for this to be sent on a next day service. Delivery charges for this service are available when using the checkout. Please note this service is only available within the UK.

What do I do if I have not received my order?
Should your order not arrive within the estimated time and you have received confirmation that it was dispatched please check the following:

1) With any neighbours.
2) With any other resident at your property that might have the parcel but hasn't told you yet.
3) In any possible, safe places, that a driver might have left the parcel in.
4) That you have enquired at your local Royal Mail delivery office.
5) Re-confirm your delivery address so we can verify this is where it was sent.
For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

What happens if I am not at home to accept my delivery?
The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail or Courier 'Something for you' card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel.

For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

Which countries do you deliver to?
We deliver worldwide.

Do you deliver on Bank Holidays?
Bank Holidays are not classed as working day so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.

When you ship overseas do you combine postage charges /send items together?
We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.

For International orders please allow 5 to 7 days for delivery.

NOTE: For the heavy items, please open the package and check the item before you sign, if the item has any problem, please deny the parcel directly