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Returns & Refunds

How do I return an item?

We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason, you are able to send an item that is unworn, still has its tags intact and in a resalable condition to us for Return, within 30 days of it being dispatched to you.

Holiday Returns (1 November to 31st December).

Extended holiday return period is offered till 31st January if ordered between the 1st November to the 31st December.

To arrange a return, please contact us and we will be more than happy to help you. All you need to tell us is which item you wish to return and the reason why.

You will need to pack the item securely and include a brief cover note stating:

  • Your order number
  • The item you would like to return
  • The reason for return
  • Whether you would like a refund or a replacement
Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit.
Return Address:
Top Labels Online C/o Flostream
Unit 6 Gateway 12 Business Park, 
Davy Way, 
Gloucester 
GL2 2BY
GB

When can't I return an item for exchange or refund?

In following circumstances we cannot exchange or refund your payment.
  • If the item has been worn
  • If the item has labels missing
  • If your returns period has expired

When will I receive my exchange or refund?

We will process your exchange or refund as soon as your item is received back into our warehouse.

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Size guide

Size Conversions

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UK
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FR
34
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RU
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KR
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JP
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CN
21
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EU
34
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BR
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UK Delivery Options

Standard Service - £3.99

Express Service - £12.99

European Delivery Options

Standard Service - From £12.99

Worldwide Delivery Options

Worldwide Service - From £24.99

European Delivery Note 

From 1 January 2021, mail items containing goods will be customs cleared when imported to the destination country. This is a single item postal clearance. Taxes and duties (if applicable) usually have to be paid by the recipient, along with any customs-related fees. We Top Labels Online will not be responsible for such charges.

Shipping by UK post office, and only to VERIFIED ADDRESS or when address is added to the final billing. Package handling only takes 2 business days at our warehouse, so please make sure entering correct payment and shipping information before checking out.

Once your payment is completed, we are not going to accept any more changes to your order.

Any address that needs changing, please make a note on the payment or sent an email before the payment to confirm the address. Orders placed on weekend will be shipped within 2 days.

As a buyer, it is your duty to pay the tax when you make an order from abroad. Our price does not include taxes, VAT, or other hidden charges.

How will I know when my order has been dispatched?

You will be sent an email confirmation once your order has been dispatched from our warehouse. Courier tracking information will also be provided.

How long will it take for my order to arrive?

Once you have received confirmation that your order has been dispatched you can expect it to arrive with 5 - 7 days.

For deliveries, outside of the UK please allow 7 - 10 days for delivery.

Please note we must allow 15 working days before we can class your item as lost.

Do you offer a next day delivery?

If your order is received before 11:00 am on Monday to Friday, we can arrange for this to be sent on a next day service. Delivery charges for this service are available when using the checkout. Please note this service is only available within the UK.

What do I do if I have not received my order?

Should your order not arrive within the estimated time and you have received confirmation that it was dispatched please check the following: 1. With any neighbours. 2. With any other resident at your property that might have the parcel but hasn't told you yet. 3. In any possible, safe places, that a driver might have left the parcel in. 4. That you have enquired at your local Royal Mail delivery office. 5. Re-confirm your delivery address so we can verify this is where it was sent. For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

What happens if I am not at home to accept my delivery?

Most of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted, you should receive a Royal Mail or Courier 'Something for you' card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel.

For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

Which countries do you deliver to?

We deliver worldwide.

Do you deliver on Bank Holidays?

Bank Holidays are not classed as working day, so we don't include these in our estimated delivery times. In this instance, you should expect delivery on the next working day.

When you ship overseas do you combine postage charges /send items together?

We will post your items together if the total weight of the parcel is less than 2 kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.

For International orders please allow 7 to 10 days for delivery.

NOTE: For the heavy items, please open the package and check the item before you sign, if the item has any problem, please deny the parcel directly.

Thanks for contacting us. We'll get back to you as soon as possible.

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